gotrax customer service

I even accept defeat that I was outside my warranty and asked for AT LEAST a promo code so I could get another scooter. After about 2 weeks it stop working, just powered off and wouldn't come back on. Called them up, went their same day and the tire was replaced in less than 2 hours. If this does not get resolved in 2 weeks , I will tell my 20 friends or who every I meet about this corruptted company. We decided it was probably a bad battery and so they shipped one right out. GOTRAX™ headquarters, shipping and customer service are located in Dallas Texas. David is responsible for Trax’s strategy, sales, marketing, business development, and customer success (project management, professional services and support) for North and South America. In the mean time I purchased a GOTRAX G2 model and I enjoy that one as well even if it's a little smaller! Contact Gotrax customer service. | Read 41-60 Reviews out of 529 . Not in stock! I had just gone past the return date by about 1 day from store I bought it at so I reached out to Gotrax and explained what happened. Wanted to leave this as a warning to not deal with them. I had issue with the product and they promptly understood the valid concern and provided a better replacement.. My brand new gotrax and it doesn’t work. Defective equipment. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … | Read 41-60 Reviews out of 490 . I am very happy with their prompt responses and great support.. Here at TechGearLab we understand that, with all the cool new products out there, it can be quite difficult to aggregate all the information needed to pick the right item the first time without overspending in the process. | Read 61-80 Reviews out of 527 . It's a 3 dollar piece of plastic on a brand new bike. About an hour later I got an email saying my new console is being shipped! Can't get them to answer after sending pictures and screen shots. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … Terrible Customer Service! This is our 3rd return for the same model of scooter, all with the same problem - a bent/warped silver turning disc on the rear wheel that rubs against the breaks. He been on the phone & email merry go around circus game with GoTrax customer service department. Read about their experiences and share your own! Each email response from them takes about a week. Defective equipment. Terrible Customer Service! Great scooter.Very very stable while riding for short city application.I had a issue with the few parts on the scooter, i just reached out to the support team and they very soon shipped all the parts to me for no cost.“No company is perfect & thats why pencils have erasers.”So far I am a big fan of the Gotrax team!#Go Gotrax!! Every GOTRAX E-Scooter and Hoverboard is tested and certified to UL safety standards. Find helpful customer reviews and review ratings for Gotrax Electric Bike 26" - 20MPH & 50 Mile Range - 350W Motor - Shimano 21-Speed Commuter Electric BMX Bicycles Travel E-Bikes at Amazon.com. Cart All. It's a mess. 3431 William Richardson Dr., Suite F South Bend IN 46628 (This is an office location, not for product purchasing or customer pickup) 844-299-0625 Do you agree with GOTRAX's TrustScore? View Entire Discussion (50 … It was all good and sweet when things were working. You've already flagged this Advertisement. Do not buy from them unless you want to be stuck constantly buying replacement parts. You'd think that would be easily remedied, but no, after 8 emails, I'm done with them. Terrible Customer Service! Verified Purchase . There customer service is absolutely awesome. Luckily she was wearing a helmet and was only bruised, but it could have been much worse. Read more. Bought the Gotrax Scooter Er Ultra, when i received it the battery charger was not working. I reached back out and told Gotrax that the battery didnt fix the whole issue but after testing the first one and it was only 11v fully charged the battery was a problem. I only rode 5 times! Read about their experiences and share your own! Defective equipment. This place is a joke. 506 people have already reviewed GOTRAX. 498 people have already reviewed GOTRAX. Contact Us - GOTRAX customer service, sales and media inquiries. They told me to open it up where I found the battery and console was burning-it even smelled like ash. Report Save. 506 people have already reviewed GOTRAX. Helpful. Reply. To Create, a smarter, greener, and more unique traveling experience. FREE GROUND SHIPPING on all domestic purchases $99 and up SEE DETAILS. That I didn’t think was such a big deal but the motor defect is unacceptable and seems to conveniently present itself right after warranty runs out. As of 2017, GOTRAX™  began by launching our Hoverfly Series hoverboards. Our agents are standing by in Dallas, TX ready to help. 24/7 Hotline … Good luck. Sichern Sie sich unseren neuen Service per Telefon oder wie gewohnt in Ihrem Kunden-Login. We continually take customer feedback to redesign and improve them. © 2018-2020 Golabs Inc. All rights reserved. Don't buy GoTrax!!! They'll respond immediately if you file a complaint with the Better Business Bereau. Customer service is non-existent. 22 people found this helpful. GOTRAX cares nothing for customers. Horrific place. I heard if you buy it from them, they actually have great customer service. GOTRAX & FLUXX 90 DAY LIMITED WARRANTY TO QUALIFY FOR WARRANTY SERVICE You must present a copy of the sales receipt from an approved retail partner within 90 days of purchase or Order# from GOTRAX.com The product cannot be used for rental or commercial use. I had a problem with the G2 scooter I purchased from Walmart. At that time we requested an exchange or a refund. All of our products come with a 90 day warranty and 14-day return policy. Do you agree with GOTRAX's TrustScore? 5.0 out of 5 stars LOVE LOVE LOVE this Scooter!! Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … I've gotten great help from them from helping me troubleshoot the issue and understanding the problem I've described and getting me the best solution. This scooter is … Just a tip. Terrible Customer Service! I also had to buy an inner tube after just 2 months of riding it. Let TechGearLab do the heavy lifting. 521 people have already reviewed GOTRAX. GOTRAX customer support in Dallas TX is staffed by high schoolers with ZERO ability to assist. Literally changed their return policy after I complained. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About GOTRAX … Customer service is only helpful if you buy through Amazon because of their return policy. David has spent more than twenty years of his career working with retailers and manufacturers to harness the power of analytics to improve sales, merchandising, store operations, and other … I do not recommend purchasing from this company. 3.1. go … You can call Gotrax at toll free number, write an email, fill out a contact form on their website gotrax.com, or write a letter to Golabs Inc, 2201 Luna Rd, Carrollton, Texas, 75006, United States. They got right back to me within a couple hours. Defective equipment. One of our Customer Service Specialists will be more than happy to troubleshoot your product and if needed replace or refund qualified orders. | Read 241-260 Reviews out of 486 . Customer service never answers the phone, and when I send … **I WAS OFFERED 5% OFF**. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page. We have now received a 3rd scooter of the same model, and upon the first tire rotation, the problem is obvious, and the same, and defective and we are in the process of another exchange.We currently own 3 of the XR Ultra Folding Scooter and we haven’t had any issues - we only purchased the GXL V2 for our daughter because we thought the pink would be cute. Thank you gotrax you guys are awesome! Horrible customer service, straight up fraud, Motor stopped working after 4 months, outside of warranty. Available in Year Round Green, Bermuda, Rye and Tall Fescue varieties to match your climate, Grotrax combines exceptional seed blends, mulch, and fertilizer between two moisture holding Bio Fabric layers for FAST germination and growth. If you bought through Gotrax your likely to receive extremely poor service. Do you agree with GOTRAX's TrustScore? I owe them a coffee. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About GOTRAX … 490 people have already reviewed GOTRAX. Customer service is only helpful if you buy through Amazon because of their return policy. 521 people have already reviewed GOTRAX. He was suppose to get call or email yesterday from the company but did not get one. Contact us at https://gotrax.com/support/contact-us/ for more details regarding GOTRAX products that require service, were purchased in the United States, and are now outside the United States. 529 people have already reviewed GOTRAX. Don't sell scooters if you can't provide parts! I am writing to warn people not to buy directly from GoTrax.com. Do you agree with GOTRAX's TrustScore? So nothing but good stuff with these people, my initial hoverboard was awesome for the one month it lasted, really, but the second one was amazing an even better! Swagtron. MwSt. Read about their experiences and share your own! GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Vehicles & … Read about their experiences and share your own! After the first exchange, I noticed the defect immediately as well as another defect in the steering column, a snapping back into a straight position while turning, and requested an exchange or return immediately. If you are returning multiple products please file 1 warranty claim per product. Skip to main content.us. Read about their experiences and share your own! I wish I could give gotrax 0 stars because they don't deserve even a fraction of a star. To Build, the best products, making them reliable and a realistic alternative to cars and other more polluting forms of transportation. Cant wait to be back on my GXLV2! Our Products GOTRAX™ products can be found on many major marketplaces and retailers including but not limited to; Amazon, eBay, Walmart, NewEgg, Dunham's, and many independent dealers.

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